Can I return my order?

We're happy to exchange or refund any purchase that doesn't prove suitable. Please pack purchases carefully and return them to the above address, in their original condition, with labels intact, within 7 days of receipt.


Where can my order be delivered?

Your order can be delivered to any UK address and can be to the billing address or an alternative. Transport regulations mean that some products cannot be delivered to offshore locations; this will be clarified at the time of ordering. We do not accept online orders outside the UK. 

What happens if I'm not in when you deliver?

If you, or the intended recipient, are not available, each time an attempt is made, our parcel carrier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.


What if my parcel is damaged?

We make sure every order that we send out is well prepared and safe to send out in the post. But in the unfortunate situation that your items are delivered damaged please call us on 01592 650 025 with your order number ready and we'll be happy to discuss your options.

 
Can I track my Order?

You can track your order by entering your tracking number here at UK Mail https://www.ukmail.com/manage-my-delivery/manage-my-delivery where you can manage your delivery and keep up to date when your order will be you.


Which carriers do you use for delivery?

We want to ensure that your order is delivered quickly and safely so with the help of UK Mail they make sure your ordered is delivered and that our customers are satisfied.

 

How long will delivery take?

The aim is to send out all orders within 48 hours of receiving them. You'll receive notification that your order has been dispatched. Standard UK delivery takes between 2-3 days after dispatch. Orders to Highlands & Islands and Chanel Islands may take longer.